Refund and Exchange Policy:

• FATEEMA COLLECTION does not offer a Refund or Return policy.

• You can make a refund or exchange request within 24-48 hours of receiving your order.

• For international orders, exchanges are allowed only for incorrect or faulty items.
• Sale items are not eligible for exchanges unless an incorrect order is delivered.

Refund and Exchange Procedure:

• Exchange is only possible if the wrong or faulty item is delivered.
• No refund & exchange on sale items
• Contact customer services via email ----@gmail.com or phone (+92 323 4945 325) with your order number.

Order Cancellation:

• Order can be canceled before processing.
• Once shipped, the exchange policy applies.
• FATEEMA COLLECTION may cancel orders for reasons such as stock unavailability, pricing errors, or declined credit card payments.

Contact Information:

• Phone: +92 323 4945 325
• Email: 

Customer Service Hours:

• Monday to Saturday: 10 am – 6 pm GMT+5